So, I had to go all Mr. Asshole on US Air today.
Perhaps you read this post. I filled out the f-ing on line complaint form. I got an email response from Customer Relations advising me my complaint was important and they would respond within two business days. Chirpity fucking chirp and a week has passed. Unacceptable.
We did the representative/supervisor thing. A few calls were made while I fumed on hold and presto chango, I have a full refund on the way. Initially I would have been satisfied if the airline just waived the rebooking fees. Then they screwed with me. Nothing less than a full refund could soothe my pissed-off ego at this point. It was a matter of principle.
Of course, I am certain I will be flagged for extra security screenings going forward and I will be permanently assigned middle seats with no recourse. But I won a small battle for the little guy.