I paid my son's student loan payment the other day. He was short on funds. I could let him pay it and give him some money for groceries, etc., or I could make the payment for him. No big deal, the payment is low. Gotta help the kids when you can.
This morning I get a call
Student Loan Girl: Is "B" (son) there?
Moi: No, may I help you?
SLG: Have him call Student Loan Place.
Moi: I made that payment last week.
SLG: Do you have the confirmation number?
Moi: reads twenty-three digit combination of letters/numbers
SLG: For how much?
Moi: $XX.00.
SLG: That is February's total. Did you pay March?
Moi: I paid $XX.00, that is what is due.
SLG: I show you owe that amount also for March.
Moi. I paid what is due.
SLG? Did you pay March?
Moi: I just told you what I paid. February. What was due.
SLG. You owe a payment for March.
Moi. It is still February. The March payment is not due until March 25.
SLG: I show you owe a March payment.
Moi: It is NOT... DUE...YET. I will pay it when it is due. Is there anything else?
SLG: I will note you did not pay the March payment.Was this a direct bank payment?
Moi: What?
SLG: Did you pay this from your bank direct?
Moi: ??? ...I paid it with my debit card on your website.
SLG: Who are you?
Moi: B's father.
SLG (in near hysteria) You are not authorized to use the website. Only B may use the website. Only B may make payments on the website.
Moi: ...as long as you get your payment...
SLG: You are not authorized to make a payment on the website. ONLY B may make a payment on the website!!!
Moi: ????
Moi: Uhhh ...B made the payment...
SLG: OK, thank you.
Unlike yesterday's joke about my wife, I swear every word of this is true.
Makes for a good story.
ReplyDeleteI think we use the same bank. No wonder India is getting all the call centers. They ought to import for tellers. This was my fun Sunday:
ReplyDeletehttp://mts1.wordpress.com/2012/02/27/chase/
At least the young lady is industrious, holding down two jobs. I believe she's the same cluck that screwed up my order at McDs the other day.
ReplyDeleteI knew the wife post was bait.
ReplyDeleteMy encounters are leaking over into your world.
ReplyDeleteWife story: funny if not true, REALLY funny if true.
ReplyDeleteSLG story: Just plain f*(<ing sad, regardless of veracity.
Some of the stupidest people I ever dealt with worked for Sallie Mae and Nelnet.
ReplyDeleteI am so glad I paid my loans off promptly instead of consolidating them...