December 30, 2006

Target Stores Suck

After searching for nearly one hour to find an email address or a phone number that goes to a real person who can actually take complaints, I give up and will send my complaint via snail mail. Here is what I will write:

Dear Target,

I have always liked your stores better that your rivals. I often drive the thirty miles plus it takes to get to one of your stores rather than shopping at my local Wal-Mart. No more.

We tried to exchange some Christmas presents yesterday evening at the Target Store on Southport Road in Indianapolis, Indiana. These gifts were purchased by elderly relatives in a different city. Rather than call them and tell them "you messed up and bought the wrong item", we chose to exchange the gifts.

For the record, I have no complaint that you will only offer exchange value for the current, much lower price. I think it is wrong you reduce everything in the store by 30%, but I understand the policy. I also have no complaint that you will not give cash for items returned without a receipt. I could understand you reluctance to accept a return, but these items had "target exclusive" printed on the packaging -- they were clearly purchased at Target.

I do have a problem that the exchange must be for items(s) that cost equal OR MORE than the original item. This only forces us to make additional in-store purchases. I would be more than willing to accept a gift card, allowing you free use of my money until the card is spent. I DO object that all the exchange items come from the same department. This is ridiculous in the extreme. I was willing to buy additional items, but I will be damned if I force my son to purchase something he does not want to satisfy your ridiculous unposted return policy.

It is the consumer who determines the success of your company. Often businesses forget that. When you make doing business too complicated or difficult, we will choose to buy elsewhere. Sometimes we make mistakes and purchase the wrong item. This narrow minded approach to customer service is so irritating I will no longer purchase items from your store. You make returns so impossible, so inconvenient, so stupid I will encourage my relatives to just give cash in the future, and we will spend it at Wal-Mart or another retailer.

We are not trying to cheat you, the items were purchased at Target. We were willing to get the replacement items at Target. We were even willing to buy additional items to comply with your stupid policy that exchanges must be the same or greater value (I still do not understand why you cannot offer the difference in a gift card that will be used at your store), but making us buy items we do not want to make sure it comes from the same department is a silly policy.

I am sure the more than one thousand dollars we spend at your stores annually will not be missed. I am but one of millions of customers you screwed this Holiday Season with your inane and stupid policies. I hope we all skip Target next time.

Best wishes for failure,


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