June 30, 2008

Shoddy Customer Service

My daughter is the Maid of Honor in an upcoming wedding. Saturday night she hosted a combination Bridal Shower/Bachelorette Party at a local restaurant. The place was an fairly nice fondue-type place in the Castleton area of Indianapolis. The bill was over $500 (all the girls paid their own way).

As they were finishing, a waiter or busboy dropped a pot of hot cheese behind my daughter. She was splattered on her bare back by the burning cheese. The waiter scurried to pick up the dropped pot/utensils and disappeared. My daughter's friends applied ice and cold wet napkins to her back. A doctor was seated nearby and came over to offer assistance. The party asked for the manager on duty. Their own waiter dropped off the bill and made a hasty exit. After waiting for 15 minutes or more, the party went to the hostess station and again asked for a manager. The hostess returned to say he was not available. The waiter did not apologize, no one from the restaurant asked her if she was OK, nothing.

In today's litigious society what kind of moron who owns or manages a business would not rush to her side and do all in their power to make sure she was not seriously injured? Any decent manager would have offered desert, drinks or at least an "I am sorry, is there anything we can do to make up for this accident?".

I am livid. My daughter only received first degree burns, but it could have been much worse. Only my daughter's plaintive "Please don't Daddy" keeps me from calling (or going in person) to discuss this incident with the General Manager today. Accidents happen, but an apology is on order. I am not the suing kind, and no serious harm was done, but next time we/she/the restaurant may not be so lucky. I bet the owner/General Manager would like to know about this incident.

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