I called the manufacturer about the warranty on my water heater. I was only on hold for maybe five minutes. We quickly established that my unit was under warranty. Since I bought it at Lowe’s I only had to take the defective unit to the store and they would give me credit for a new one.
If I was a cartoon character you would see smoke erupt from my feet as I slammed on the brakes. Hold on. I have to take it back? I have to install the new one? So I need to spend $300-$500 out of pocket on a plumber to replace the defective $725 product you sold me? In what world does this make sense?
Luckily I have a good buddy who is good at such things and he assured me replacing a water heater is not difficult. He came down and we had the old one out and on the trailer in about 30 minutes. A good chunk of that time was draining the water. The exchange at Lowe’s was quick and painless, they gave me a gift card for the full purchase price of a new unit. It took about 30 minutes to install the new one.
In all, it cost me $7 for pipe putty, two beers, and supper to get a new hot water heater. Not bad.
If I had to pay a plumber I would be pissed. The warranty is crap. The unit had a nine year guarantee and it lasted six. It could have costed me hundreds to replace poorly made products.still it worked out and I am thankful.
2 comments:
Yup, the actual labor to replace the water heater is cheap, it's the cost of the unit that hurts.
Thanks for the uodate.
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